A little help.
A smoother download.

Files are saved through your browser, usually to your device’s Downloads folder. VortexDL follows your browser’s download preferences. If your browser is set to ask where to save each file, it will show a save dialog.

To find a recent download, open your browser’s downloads menu. On a phone, look in your browser’s downloads list or the Files app.

Yes. Use the folder choice in VortexDL when your browser supports it, or change your browser’s download settings. Chrome and Edge include an “Ask where to save each file before downloading” setting.

A website cannot silently choose an arbitrary folder on your device. Your browser may ask you to approve folder access.

Paste a supported link, find the available items, select the ones you want, then start the download. Some browsers ask permission before allowing multiple files from one website. Allow downloads for VortexDL when prompted.

If an item fails, retry that item. The original post may contain files that are private, removed, or unavailable to the service.

Choose HD 720p, Full HD 1080p, 1440p or 4K 2160p when those qualities are available for your selected video. Unavailable choices are disabled; a lower-resolution source cannot become 4K. Higher quality may need separate audio and video tracks to be combined on the server. Large files and source throttling can take longer.

The service supports direct media files and direct video/audio tracks. Segmented streams, protected videos and login-only content are unavailable. Try another available format if your device cannot play the downloaded file.

Try public YouTube, TikTok, Facebook and other supported social video links, or a direct link to a downloadable file. A link to a specific post or video usually works better than a profile or page URL.

Support varies by platform and can change when a website changes. A supported platform does not guarantee that every post, album, playlist or attachment is downloadable.

No personal Facebook or social account connection is required to try public downloads. VortexDL does not ask visitors to enter social media passwords or verification codes.

A platform may still require sign-in for a particular item, even if its link can be shared. Private, restricted, expired and removed content may be unavailable. VortexDL cannot guarantee access to those items.

The source platform controls who can view and download its content. VortexDL does not bypass private account settings, paywalls or other access restrictions.

Ask the owner for a downloadable copy or use the platform’s own download option, where available. Never send support your social account password, cookies or two-factor codes.

Use a public post link or a direct document or image link. Select the items the service finds. Social posts sometimes display images without exposing downloadable attachments, and a complete Facebook page archive may not be available.

Download and share materials only when you have permission. If the service cannot find a paper, ask the page owner for the original file or a direct download link.

No. Downloading is available to guests. A VortexDL account is optional and is used for account features such as saving your download history when enabled.

Your VortexDL account is separate from Facebook, YouTube, TikTok and other social accounts. Use a unique password.

If you enable two-step verification, your authenticator app creates a short-lived code for sign-in. Store your backup codes somewhere private and separate from your device. Each backup code can be used once.

If a code fails, check that your phone’s date and time are set automatically, then try a fresh code. Support will never ask you for your authenticator secret or backup codes.

Check the username or email you used to create the account and make sure Caps Lock is off. If two-step verification is enabled, try one of your unused backup codes or another verification method already enabled on your account.

If you still need help, contact us with your username and a description of the problem. Do not include your password or codes. Account recovery may require ownership checks and is not guaranteed. You can still use guest downloads.

Email and SMS verification appear only when delivery is configured and available for the service. Messages can be delayed; check spam folders and confirm your contact details before requesting another code.

Authenticator apps and saved backup codes do not depend on email or mobile message delivery. Never share a verification code with someone claiming to be support.

Check your internet connection, reload the page and try again after a short wait. If the page opens but links cannot be processed, the download service may be temporarily unavailable or busy.

If the problem continues, send support the link, the exact error and the approximate time it happened. This help center does not display live service status.

Download limits help keep the service available to everyone. Wait for any displayed cooldown before retrying. Repeatedly submitting the same link can make the wait longer.

Try one item at a time and avoid refreshing a download that is still being prepared.

Download links can expire, and a connection drop may interrupt a large file. Find the source link again to generate a fresh download, then retry the failed item.

Check that your device has enough free storage and that your browser has not blocked the file or multiple downloads.

Tell us which platform you used, the source URL, your browser and device, what you expected, and the exact error. Only include a URL you are comfortable sharing with support.

Remove personal details from screenshots. Never send passwords, one-time codes, backup codes, browser cookies or private documents. Use the report button below to open a ready-to-fill email.